Thank you for entrusting the care and attention of your pet to the team at Jenna’s Petsitting!

TERMS AND CONDITIONS: Your access to and use of the Service is conditional upon your acceptance of and compliance with these Terms.

The client accepts the JPS Terms and Conditions by payment of emailed invoice.

PRIVACY STATEMENT We are committed to protecting your privacy.

INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation.

COMMUNICATION
Contact information can be found on the Contact page on our website or you may email communication to: jenna@jennaspetsittingcairns.com

PUBLIC LIABILITY POLICY
Jenna’s Petsitting and its agents agree to provide all services as contracted with the client in a reliable and trustworthy manner.
The client acknowledges current Jenna’s Petsitting fees at the time of booking the service.
Jenna’s Petsitting may alter its fees with reasonable notice to the client.
In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Jenna’s Petsitting and its agents, unless arising from gross negligence on the part of Jenna’s Petsitting and its agents.
The Client agrees to notify Jenna’s Petsitting and its agents of any concerns within 24 hours of returning home.Your petsitter and his/her agents shall not be held responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.
Jenna’s Petsitting and its agents shall not be held responsible for fines levied by council, police or other authorities pertaining to animal behaviour and regulations.
Jenna’s Petsitting and its agents shall not be held responsible for any complications pets may suffer or actions of pets while they are unattended.
Jenna’s Petsitting and its agents shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed Jenna’s Petsitting and its agents to allow outside while Jenna’s Petsitting and its agents are not there. This includes pets with doggie doors and outdoor pets.
Jenna’s Petsitting and its agents reserves the right to move an outdoor pet to shelter in the event of extreme temperatures/weather.
Jenna’s Petsitting and its agents are not responsible for damages/costs involved with this move.
The client understands that all pets (where appropriate) must have their veterinarian details on file.
The client understands that all pets (where appropriate) must be up to date on appropriate flea treatments, vaccinations and medications.
Client agrees to reimburse Jenna’s Petsitting and its agents for all costs (including, but not limited to, medical care) associated with contracting any ailments while exposed to pet(s).
Jenna’s Petsitting and its agents will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.
The client is responsible for any and all costs associated with any and all emergency visits to a vet plus the additional time taken.
Jenna’s Petsitting and its agents do not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, legal fees, etc) if client’s pet should bite/injure another person or animal.
Jenna’s Petsitting and its agents do not diagnose, provide prognoses, or make therapy decisions. Any veterinary/medical concerns will be referred to a veterinarian. However, we will advise when and if we identify a possible problem to the best of our abilities.
The client authorises Jenna’s Petsitting and its agents to obtain the services of a locksmith should a key/garage opener malfunction. Client is responsible for all related charges.
Jenna’s Petsitting and its agents accepts no responsibility for negligence of any any kind to home or pet(s) where entry to premises is given to a friend, relative, neighbour or any other party, including but not limited to Real Estate Agents, Cleaners and/or Tradesmen.

SERVICES
Pet Sitting:
It is the client’s responsibility to provide any and all food and provisions necessary to carry out the service.
The client must explain all the details related to feeding and housing of their pet(s).
The client agrees to pay a shopping charge, check the website for current cost, the cost of additional food or other provisions needed to carry out the service.
The basic fee will be reviewed where the pet sitting service requires more complicated feeding or more time-consuming food preparation. This will be reviewed and discussed during the Meet & Greet.
Jenna’s Petsitting offers the following complimentary services with Pet Sitting, bringing in mail and newspapers, watering plants, & putting out and bringing in rubbish bins on the appropriate days. This will be discussed during the Meet & Greet.
Jenna’s Petsitting will administer basic medication but must be fully informed and shown how the medication is to be given.
Jenna’s Petsitting and its agents will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.
For any account not settled within 14 days of the due date, a reminder will be sent with an additional accounting fee in respect of administrative costs incurred.
Should it be necessary for further reminders to be sent, further charges will be incurred. These however may be deducted if payment is made promptly.
After due notice, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt.
No dog will be walked by Jenna’s Petsitting unless vaccinated to a C5 level no later than two weeks before walks commence.
The client will provide keys where necessary for access.
Jenna’s Petsitting tags and marks all client keys with an individual code (not address).
The client will ensure that alarm procedure is fully explained and understood at the time of the Meet & Greet.
However, if for whatever reason the alarm should be tripped all associated costs are the responsibility of the client.
It is the client’s responsibility to ensure their pets will be safe when left at home.
Jenna’s Petsitting and its agents accepts no responsibility for negligence of any kind to home or pets where entry to premises is given to a friend, relative, neighbour or any other party, Real Estate Agents, Cleaners or Tradesmen.
The client must inform Jenna’s Petsitting or its agents if the premises are under close circuit or direct stream image recording.

Boarding: Client must provide food for the duration of the pet's stay or we will purchase the desired brand and invoice the client.
Any behavioural issues known must be disclosed prior to confirming a booking, or the client is liable for any damages incurred. This includes house-training still in progress, digging, chewing, jumping (with claws damaging belongings--normal jumping on a person from excitement is fine), escape artists, separation anxiety, and problem barking/howling.
Drop off & pick up to/from the petsitter's home is from the hours of 8am-8pm. Earlier drop off will incur a fee of $10 per hour earlier and at the agreement of the petsitter. Requested pick up later than 8pm will need to be scheduled for the following morning.

Cancellation
If a booking is cancelled within 2-7 days from the start date of the booking, a $22 fee (equivalent of a half hour visit) is required. If a booking is cancelled within 24hrs or less of the start date, the first day of the booking is required.
The remainder of the invoice for the booking can either be refunded or kept as credit (without expiry) for future dates.


Boarding Policy & Liability Waiver

Definitions: You: The dog’s owner, or carer responsible for the dog
Sitter/petsitter: The person employed by Jenna’s Petsitting who will be boarding the dog
Trial: A test day of daycare at the sitter’s home to ensure compatibility, 4-8hrs of daycare prior to the booking
Booking: The original boarding or daycare dates requested
Pick up: When you return to take your dog home, or any other reason to return & take the dog off the petsitter’s property.

Prior to commencing a daycare or boarding booking with Jenna’s Petsitting, we will first ask you a series of questions about your dog to ascertain if we have a suitable petsitter available. We’re more than happy to accommodate various behaviours or personality traits in the dogs, but our sitters have different requirements (ie, other pets or boarding dogs, yard size, time they spend at home, ability to walk larger dogs, etc). Please answer these to the best of your ability—sometimes dogs do act differently in different environments.

Due to this, it is required that a trial day is booked at the petsitter’s home for a minimum of 4hrs (maximum of 8). This trial must be completed & feedback from the sitter received by Jenna’s Petsitting before the requested dates are locked in for the original enquiry—your dates will not be kept aside for you until this trial day is completed, to make sure that not only your dog suits our sitter’s home, but that the dog is happy there, with the sitter and potential other pets/boarding dogs, and comfortable.

The trial day will be charged at our usual rate, and this will be payable prior to dropping the dog off for the trial day.

Confirmation of your requested dates will be provided to you by the following morning (maximum 18hrs after you picked your dog up).

If you choose to waive this trial day (ie your request is too last minute to have a trial day, or you cannot fit this into your schedule, or for any other reason), we will do our best to accommodate you. If we do not have availability, we will refer you to a few local daycare/boarding facilities or local petsitters. 

If we can accommodate your request, Jenna’s Petsitting will send confirmation of your booking (including the petsitter’s contact details and address for dropping the dog off). We will, as per all bookings, require full payment of the invoice for the booking before drop off. Due to waiving the trial day, you will accept full liability for any damage caused by the dog during its stay.

This includes, but is not limited to: Damage to walls, doors, or floors due to digging, chewing, jumping, or toileting inside. Damage to furniture or belongings due to digging, chewing, or toileting. Damage to the lawn or yard due to digging or jumping/scratching.

An acceptable level of mess is expected with a dog; they’ll bring dirt inside, or get covered in mud & run through the house or onto the couch. They’ll shed their hair, or slobber on the sitter’s clothes, or run around the yard and wear a little track into the lawn. This is totally fine! We love their enthusiasm. Excessive damage, however, will be noted with photos, including a quote for replacement.

This will be invoiced to you prior to picking up the dog, and must also be paid in full with proof prior to pick up. We will then replace the offending items & provide the receipts as proof of purchase to you. 

The exception to this is: Understanding that the petsitter is responsible for regular exercise of the dog, not leaving items laying on the ground within reach of the dog without supervision, & leaving the dog only as per prior discussion (ie in a crate if crate-trained, inside or outside the house as their used to, and only for/up to as many hours as you have specified the dog has been used to). If these standards are not met, full payment will be waived and the petsitter will be responsible. These standards being met or not will be decided by Jenna’s Petsitting after a thorough discussion with the petsitter, including the petsitter providing any proof or timestamps as required, if possible.

Jenna’s Petsitting does not accept liability for the dog damaging its own items that you provided (including bowls, food & food bag, harness, leash, collar, bed, or toys) if standards of care as outlined above are met. If the dog damages a boarding dog’s items, or the petsitter’s own pets’ items, this will be included in the invoice.If the trial day is completed & your booking enquiry is confirmed, please note that any and all damage incurred during the dog/s stay is the responsibility of Jenna’s Petsitting.

For the duration of the stay, you are to provide anything the dog will need (food, bed, bowls, leash, etc), though we suggest not bringing toys (due to other dogs being around & the possibility of loss or damage to it), you’re welcome to do so. If you do not provide something (for example, food) that the dog requires, we will purchase the brand you require & will add to your invoice, payable prior to pick up.

Jenna’s Petsitting will provide regular updates, including photos where possible, of your dog’s stay and adventures! This will be accessible via our app, Timetopet, which you will have received a welcome email to. If you cannot access Timetopet for any reason, please notify Jenna’s Petsitting & we will find an alternate way to send updates to you.

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